Terms & Conditions

Treatment terms

  • Prior to any micropigmentation procedure, a thorough consultation will be carried out in order to understand the client’s expectations and to establish suitability for treatment. A patch test is required for the pigment and numbing agents to be used in order to rule out an allergic reaction at the time of treatment. However, this does not mean that an allergic reaction will not occur in the future as allergies can occur at any time. It is an insurance requirement for this process before a treatment is carried out. Patch testing must be carried out at least 24 hours prior to any micropigmentation (SPMU) procedure. In the event that a client cannot or will not want to carry out the patch test in clinic, then a waiver must be filled in and signed that the client accepts full responsibility to any adverse reactions that may occur due to applied pigments and or numbing agents.
  • Allergy testing is not required for dermal fillers, mesotherapy treatments or botulinum toxin.
  • A non refundable booking fee of £100 is required for the consultation and patch test.
  • In the event of cancellation, we require 48 hours notice. If cancellation is due to unforeseen circumstances the appointment can be rearranged. All cases are individual and will be treated as such.
  • Guests/children are not permitted during training or treatments. No pets will be permitted on the premises.
  • There is ample, free parking on the main road. The closest tube is Oakwood Station on the Piccadilly line.

Treatment outcomes

Each treatment is assessed on an idividual basis and may sometimes require several treatments in order to achieve the desired results. This is especially true with corrective camouflage procedures for scarring, vitiligo and areola restoration. Micropigmentation procedures such as eyebrows, eyeliner and lip enhancements require a second application to further enhance the pigment and the final result. This must be scheduled between 4 – 8 weeks apart and is a part of the initial process. In some cases pigment can be rejected from the skin, so in this case, subsequent fees will apply and this will be discussed in person when signing your consent forms. In some cases, images taken during the treatment may be used for marketing and on social media. If you do not agree to this, you must clearly state this on the consent form otherwise signing the consent forms is a binding contract between you and Smudge-free Ltd and the use of your images remains at our discretion.

Treatment outcome is very dependant on the client following the correct aftercare instructions. By signing, you agree to undertake all aftercare steps to ensure best possible pigment retention and longevity. We recommend an annual to 18 months refresh to keep your procedure at its best as colour pigmnents fade gradually over time.
Colour pigments can change hue over time and we have no way of knowing how this results in the future as this process is individual and is dependant on lifestyle, elements, biology and chemical reactions within the body, therefore we styrongly advise refresher treatments to keep the colour at its truest.

Training payment terms

Prior to booking a micropigmentation course, all beginners are advised to enrol on the Trial Lesson. This is a great starting to point to fully understand whether a career in micropigmentation is for you. During the lesson you will get to practise techniques on simulated skin and get the feel of using the handpiece and see the results. The trial lesson can be carried out in the morning or in the afternoon. All morning sessions are followed by a light lunch. You will be asked if you have any dietary requiremnts upon booking. If you suffer with food allergies we will ask you to bring your own.

A non-refundable booking fee of £500 is required at time of booking the Trial Lesson. This will be by bank transfer to Smudge Free Ltd. Upon deciding that micropigmentation is the right career path for you, and you enrol on our beginner’s course, the £500 will then go towards the course fee as part of your booking fee. A booking fee of £1000 is required upon booking the beginner’s micropigmentation course.
The beginner’s course is payable in full 21 days prior to commencement of the course. This will be by bank transfer. A booking fee of £1000 is required upon booking any of our micropigmentation courses. Class times are at 10.30am sharp to 4.30pm. Sometimes this may run over time depending on models and other circumstances beyond our control.

In the event of a no-show, the student will NOT be entitled to any refund whatsoever as the training slots be will lost and cannot be reallocated resulting in loss of revenue. Should the student decide to rebook, then the course must be paid for in full again prior to course dates as above.
It is the sole responsibility of the student to carry out their research and check with their local licensing authority as to the criteria required in order to perform micropigmentation/microblading procedures in their local borough. All councils have their own criteria and these must be met in order to attain valid insurance and medical malpractice.


Cancellation must be advised in writing no less than 21 days before the start date of the course. If less than 21 days, the entire course fee is payable.

Smudge Free Ltd reserves the right to cancel a course should unforeseen circumstances occur. In this case, the course will be rescheduled at a mutually convenient date.

Practical training and theory

All the practical learning skills will be undertaken under the supervision of Smudge Free Ltd. While you are under the supervision of Andrew Stassi/Smudge Free Ltd, you will be covered to carry out the procedures on your models during class time. You will be responsible for activating your own insurance upon completion of your training. All the theory elements of the course will be accessed under Finishing Touches online theory training portal for which an access code will be provided for login and submission of tasks. This an OFQUAL regulated Level 4 qualification and is set and asessed by a governing body independent of Smudge-free and Finishing Touches.

You will carry out the procedures precisely as per your training at Smudge Free Ltd and these standards must be met throughout, which are in line with our insurance protocol.

You will need to carry out 5 of each procedure for your case studies and the best 3 will be submitted for assessment. Full guidance and support will be provided. The course must be completed within 12 months of start date unless arrangements have been made in advance and agreed in writing (email.) Verbal agreements are not acceptable in any way whatsoever.

It is recommended that the student provides their own models for the training as these will form a part of their case studies portfolio. The retouches can be accepted as case studies if required. A minimal model fee is charged0 to cover material and product cost during the training.
Guests/children are not permitted during training or treatments.

There is ample, free parking on the main road.

Our responsibility – training

The trial lesson was recommended for you to grasp and understand whether micropigmentation is the right career path for you and would have been instumental in your decision-making prior to booking the beginner’s course. We are confident that our training will exceed your expectations, however if it becomes apparent that this is not the right career choice for you, and you decide to cancel, there will be no refund.

During the training you will be learning techniques on simulated skins. You will need to practise these and liase with Smudge Free Ltd to monitor your progress. Once we feel you are ready, your practical day will be booked and models will need to be supplied. You will be implanting pigment into clients faces therefore it is imperative that you can complete your models successfully, safely and with confidence in your own practice. Please refer to the pre-course information to ensure you meet the basic requirements.

We reserve the right to prematurely end the course without reimbursement if you have not met the requirements in fulfilling your practical tasks on simulated skins which will demonstrate the level of skill reached before working on live models.

If you are not happy with any part of your course, please write to Smudge-free Ltd detailing your dissatisfaction. Please send it by recorded delivery within 30 days of the start date of your course.


All items ordered are subject to availibility and a delivery charge will be added. Orders will be sent out by Royal Mail and must be signed for. Please allow 3 working days for your order. Orders, including delivery charges must be paid in full by bank transfer before shipping.

All orders placed before 3.30 pm will be sent out the next working day. Working days are Monday to Friday excluding bank holidays and other special holidays. Our opening hours are 10.30am – 5.00pm Monday to Friday.

In the event of a return, the items must be unused and returned to us in a saleable condition, in the original packaging with all safety seals intact. You must return items within 7 days of receipt to the address given where we will gladly offer you an exchange or credit note. All pigments and needles are non-returnable and non-refundable unless the seal is uncompromised. All postage is to be tracked and paid for by the purchaser.
The purchaser must always be satisfied that the products ordered are suitable for the purpose. The seller cannot accept liability for the end use or the way in which they are stored or used.


We are unable to accept responsibility for lost working time due to late delivery or lost post. We recommend that goods are ordered at least 3 working days prior to treatment requirement. All orders are tracked.

We reserve the right to amend prices prior to date of dispatch and you will be notified of any changes. We reserve the right to amend packaging, specification, design and price without prior notice. Any products displayed on our website are only intended to represent a general indication of products referred to, and in no part shall be binding upon us.

If there are changes to your order you will be notified prior to shipping.
Where repairs of machines and devices are to be carried through Smudge Free Ltd, they are done so entirely at the customer’s own risk including insured shipping costs, to and from. There will be no repair fees payable if the repairs fall within the guarantee period and are subject to manufacturers faults or defects. Accidental damage is not covered under any circumstances such as dropping of the hand piece or machine. The electrical lead is not covered under guarantee as these can be mistreated and pulled causing damage. Should this occur then a new lead can be ordered at full cost plus shipping.

We accept no liability for delay or non-fulfilment of any terms of the contract caused by acts of nature, or by any industrial dispute, accident, fire, or any means beyond our control.

By using this website and navigating though the content you agree to the use of your personal data that is captured by software within the website and will be solely used by Smudge-free Ltd and its partners. If you do not agree to the use of your personal data then you must leave this website immediately. We do not sell your information to third parties or disclose your personal information.

No text, images or any content of this website may be copied, reproduced or used under any circumstances without the prior consent of Smudge Free Ltd.